You will get to the customer center if you click on My ICG in the upper right corner of our website. Here, you can view the status of current orders, retrieve account statements, download invoice copies, and much more. Here you will also find our quick order function, which allows you to enter the article numbers directly from the price list and thus place your order quickly and easily.
If you are a customer, you can request a login to our online store to order goods around the clock. There you will also receive information about stock levels and delivery times.
You are also welcome to call us at (DK) +45 (0) 3332 3322 | (SE) +46 (0) 8-40 83 82 33 | (FI) +358 (0) 9 31579233 | (FR) +33-1-82 88 85 12 | (DE) +49 (0) 221 - 920 490 | (AT) +43 (0) 720 881 062 | (CH) +41 (0) 415 880 432, or send an e-mail to (DK) info@icgroup.dk | (DACH) info@insightcosmetics.de | (SE) info@icgoup.se | (FI) info@icgroup.fi | (FR) info@insightcosmetics.fr
We strive to ship all orders received before 13:00 on weekdays on the same day. Before shipping, you will receive an order confirmation via email for your review. All online store orders with a minimum order value of 70 € plus VAT will be shipped free of charge. As soon as we have packed your order and prepared it for delivery, you will receive your invoice by e-mail. In this e-mail, you will also find a link to track & trace so you can follow your package until it arrives at your door.
If you are not satisfied and have received an incomplete or faulty delivery, please write to us at (DK) +45 (0) 3332 3322 | (SE) +46 (0) 8-40 83 82 33 | (FI) +358 (0) 9 31579233 | (FR) +33-1-82 88 85 12 | (DE) +49 (0) 221 - 920 490 | (AT) +43 (0) 720 881 062 | (CH) +41 (0) 415 880 432, or send an e-mail to (DK) info@icgroup.dk | (DACH) info@insightcosmetics.de | (SE) info@icgoup.se | (FI) info@icgroup.fi | (FR) info@insightcosmetics.fr
Make sure to make use of our Knowledge Base with most common questions. Access it here.
If you have any questions, please call us at our phone numbers:
(DK) +45 (0) 3332 3322 | (SE) +46 (0) 8-40 83 82 33 | (FI) +358 (0) 9 31579233, (FR) +33-1-82 88 85 12
(DE) +49 (0) 221 - 920 490 | (AT) +43 (0) 720 881 062 | (CH) +41 (0) 415 880 432,
or send an email to
(DK) info@icgroup.dk
(DACH) info@insightcosmetics.de
(SE) info@icgoup.se
(FI) info@icgroup.fi
(FR) info@insightcosmetics.fr
VX1.5634999.EN.01.01.01.A