Insight Cosmetics Group A/S, Business number 12322496, Hejreskovvej 20, 3490 Kvistgård, Denmark, is responsible for the collection and processing of the personal data circumscribed in this policy.
We collect and process selected personal data, such as your name, address, email address and telephone number, in accordance with ICG's legitimate interests at any given time:
Marketing and Newsletters
When you subscribe to our electronic and/or physical newsletter, we collect data such as your name, address, email address and telephone number, if applicable. The purpose is to protect our interest in delivering newsletters to you. Marketing activities are carried out in accordance with applicable legislation, including the requirement to obtain consent before sending out electronic marketing materials (if required). You have the option to unsubscribe from this email and newsletter by emailing info@insightcosmetics.com (physical materials) or selecting the unsubscribe link at the bottom of the newsletter emails (electronic materials).
ICG's newsletters are directed to commercial customers only (see our Terms of Sale & Delivery). When sending electronic newsletters for commercial customers, the law does not require prior consent from the recipient, provided that there is a legitimate interest on our side to send them. Nonetheless, our electronic newsletters always provide the option to unsubscribe below, likewise we conduct internal audits and archive them to document our legitimate interests. We do not send newsletters to private customers unless active consent has been obtained.
Customer Service and Communications:
When you contact our customer service or otherwise communicate with Insight Cosmetics Group A/S, we collect and process the data you submit to process your request and send order confirmations or invoices.
When we send you goods, we will provide a label, which will be affixed to the outside of the package, with your name, address and telephone number so that we can contact you if we have any questions or problems with the shipment of your order and to send you status information about your shipment via text message or information that your shipment has been dropped off at the delivery address provided.
We do not ask you to submit confidential data about yourself unless it is necessary for the processing of your request. In this regard, data should be submitted only in a well-encrypted format, if you send it by e-mail.
Customer service and communication
When you contact customer service or communicate with Insight Cosmetics Group A/S in other contexts, we collect and process the information you provide in order to process your enquiries, send order confirmations and invoices.
When we send you goods, we place your name, address and telephone number on a label, which is placed on the outside of the parcel with your goods. This is so that we can use this information to contact you if there are any questions or problems with the dispatch of your order, and so that an SMS can be sent to you with information about the status of your shipment, or information that the shipment has been delivered to the chosen address.
We encourage you not to provide us with sensitive personal data unless it is strictly necessary for the processing of your enquiry. In this regard, the information should only be sent in highly encrypted form if you send it by e-mail.
Website usage
We have access to data about visitors to our website their use of our pages and their functions. If you have visited one of our websites, we automatically collect data about you and your visit, for example, what type of browser you use, what search terms you enter on the website, your IP address, including network location, and information about your computer.
When you purchase a product or communicate with us through the website, we also collect other information that you submit, such as your name, address, email address, phone number, payment method, information about the products purchased, and any returns and delivery requests.
The aim is to deliver the products you have ordered and otherwise fulfill our contract with you, including managing your return and cancellation rights. Data about your purchase may also be processed to comply with legal requirements, including accounting and billing. When you make a purchase, we collect the IP address to protect our interests and prevent fraud. Also, the aim is to optimize the user experience and the functioning of the website and to carry out targeted marketing, including tracking advertising through Facebook and Google. This processing of data is necessary to protect our interests, which are to improve our website and present you with relevant offers.
The data collected is collected based on our legitimate interests in learning more about your use of the website (this information is used to improve the website). In addition, we use data about the navigation of all of our users to understand how they, as an aggregate group, use the Website and seek to improve the Website based on these insights. We cannot see where you reach the site from or what pages you visit after you leave our site. In addition, we collect data about which products our users prefer as an aggregate group. This information is also used to improve our website.
Other purposes
In addition to the above purposes, we also process your personal data with a view to complying with legal requirements or to exercise, assert or defend legal claims.
The legal basis for the processing in all cases is Article 6(1)(f) of the GDPR.
Data such as your name, address, e-mail address, and telephone number, as well as your order number and specific delivery requests, will be forwarded to, for example, DHL, PostNord, GLS or another carrier responsible for delivering the purchased goods to you. When purchasing goods that are not in stock, the above data may be forwarded to manufacturers or sellers of the corresponding goods, who in this case, are responsible for delivery.
Data may be forwarded to external cooperation partners who process data on our behalf. We use external partners for, among other things, the technical operation and improvement of our websites, sending newsletters and targeted marketing, including tracking advertising and evaluating our operations and products. Among other things, information about your name and email address will be shared with TrustPilot so that they can send a request on our behalf to review us on TrustPilot's website. If you wish to write a review, Trustpilot will become the data controller for the submitted data.
The companies listed above are data processors who process data in accordance with our instructions, for which we are the data protection controller. The data processors may not use data for any purpose other than the performance of the contract with us and are subject to confidentiality provisions related to the data. We have written data processor agreements with all data processors that process data on our behalf.
Two of these data processors, Google Analytics/Google LLC and Facebook Inc, are based in the United States. The necessary guarantees for the transfer of data to the USA are provided by the certification of the data processor in accordance with the EU-US Privacy Shield, cf. Art. 45 of the General Data Protection Regulation.
A copy of the certification of Google LLC can be viewed here.
A copy of the certification of Facebook Inc. can be viewed here.
At any time, you have the right to withdraw any consent you may have submitted to us. We will then delete your personal data. You may withdraw your consent by sending an email to info@insightcosmetics.com
With a view to creating transparency with regard to the processing of your data, we inform you of your rights as a data protection officer.
You have the right to access the data processed about you and the purposes for which they are processed. At any time, you have the right to object to the processing of your personal data, including processing for direct marketing and profiling. You also enjoy the right to have your data rectified, erased or blocked if it is processed incorrectly, misleadingly or otherwise unlawfully, or if restriction of processing is necessary, and to request information about the origin of the data.
In certain cases, you are entitled to have all or certain personal data deleted by us, for example, if you withdraw your consent and there is no other legal basis to continue processing the data. If it is necessary to continue processing your data, for example to comply with our legal obligations, or to exercise, assert or defend legal claims, we are not obliged to delete your personal data.
In certain cases, you have the right to restrict the processing of your personal data so that it is only retained, for example, if you believe that the data we are processing is not accurate.
Furthermore, in certain cases, you are entitled to have the personal data we have collected handed over to you in a structured, common and machine-readable format, or to have this data transferred to another data protection officer.
If you wish to exercise any of these rights, you may address your request to:
Insight Cosmetics Group A/S
Hejreskovvej 20
DK 3490 Kvistgård, Denmark
E-mail: info@insightcosmetics.com
Phone: (DK) +45 (0) 3332 3322 | (SE) +46 (0) 8-40 83 82 33 | (FI) +358 (0) 9 31579233 | (FR) +33-1-82 88 85 12 |
(DE) +49 (0) 221 - 920 490 | (AT) +43 (0) 720 881 062 | (CH) +41 (0) 415 880 432,
All circumstances and conflicts arising in connection with the use of our website and other services shall be governed by Danish law and, as a subsidiary matter, by the European law of the country in which our supplier company has its registered office.
We make every effort to keep all your personal data confidential and to have it processed only by employees who have received instruction in the processing of personal data in order to prevent it from being destroyed or falling into the hands of unauthorized persons.
We ensure the necessary updating of the data kept so that they are correct at any time.
Your data will be deleted when it is no longer necessary for us to process or retain it for the above purposes or for other legitimate purposes, including under applicable law or to exercise, assert or defend legal claims.
Information may be retained for longer periods if we have a legitimate need to do so, such as when necessary to exercise, assert or defend legal claims, or when retention is necessary to comply with our legal obligations. Accounting related material will be retained for 5 years after the end of the accounting year to comply with the requirements of the Accounting Act.
If necessary, the data will also be kept for longer periods in anonymized form, meaning that it can no longer be associated with you.
If you have any questions or wish to lodge a complaint regarding the processing of your personal data, you can always contact Insight Cosmetics Group A/S by email or telephone using the contact details below. Regarding the processing of your personal data, you may also contact the Data Supervisory Authority (Datatilsynet, Borgergade 28, 5th, 1300 København K., Denmark). Complaints can be addressed, among other things, by e-mail to dt@datatilsynet.dk or by telephone to +45 33 19 32 00.
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